Frequently Asked Questions
We’re here to help. Below you’ll find clear answers to our most common customer questions. If you need further assistance, feel free to contact us.
📦 1. How long does it take to receive my order?
Estimated Delivery Times (Canada only):
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Handling Time: 1–2 business days
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Shipping Time: 4–10 business days
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Total Estimated Delivery: 5–12 business days
For full details, please review our Shipping Policy.
🚚 2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within Canada. No additional fees apply at checkout.
🏠 3. Where is Maavox located?
Maavox is a Canada-based online fashion store. Our operations are based in Montreal, Quebec, and we currently ship only within Canada.
❗ 4. What if I receive a defective or damaged product?
If your item arrives damaged or defective, please email info@maavox.com within 30 days of delivery. Eligible items will be replaced or refunded after review. See our Return Policy for full details.
⏱️ 5. Can I cancel my order after it’s placed?
Yes, cancellations are allowed within 1 hour of placing your order. Please contact us immediately at info@maavox.com. After this window, cancellation may not be possible if the order has been processed.
🔄 6. What is your return policy?
We offer a 30-day return window for eligible items. Returned products must be unused and in original condition. For more details, visit our Return Policy.
💳 7. When will I receive my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method within 7 business days. Timing may vary depending on your payment provider.
✅ 8. Do your products come with a warranty?
Yes, we offer a 30-day limited warranty covering any product defects. For more information, refer to our Return Policy.
📬 9. How can I contact customer support?
You can reach our team by emailing info@maavox.com. We aim to respond within 1–2 business days.
🌍 10. Do you ship outside of Canada?
No, we currently ship exclusively within Canada.
🛒 11. Do you have a physical store?
Maavox operates 100% online, allowing us to offer exclusive styles and competitive prices.
📦 12. Can I place a bulk or business order?
Yes, we can support bulk orders depending on availability. Please contact our support team for assistance.
🔁 13. How can I exchange an item?
Please refer to our Return Policy for exchange instructions. Exchanges are handled similarly to returns.
📦 14. How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to monitor your shipment online here
Contact Information
Store Name: Maavox
Address: 3433 Aylmer Street, Montreal, QC H2X 2B4, Canada
Email: info@maavox.com
Phone: +1 (438) 792-0651
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time)
We aim to respond to all inquiries within 1–2 business days.