Shipping policy

Shipping & Delivery Policy 

Thank you for shopping with Maavox. We are committed to providing a reliable and transparent shipping experience for customers across the United States. Please review the details below regarding order processing, delivery timelines, and shipping procedures.

🚚 Delivery Timeframes (U.S.)

  • Order Handling Time: 1–2 business days
    (Monday–Friday, excluding U.S. public holidays)

  • Shipping Transit Time: 4–10 business days
    (varies by location and carrier)

  • Estimated Total Delivery Time:
    5–12 business days from the date your order is placed

💸 Shipping Costs

We offer Free Standard Shipping within the United States on all orders.
No additional shipping fees will be charged at checkout.

📦 Shipping Carriers

Orders are shipped using trusted U.S. carriers such as USPS, UPS, and FedEx, depending on destination and service availability.

🚫 Non-Shipping Days

Orders are not processed or shipped on weekends or U.S. federal holidays.

📩 Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking details typically become active within 1 business day after dispatch.

🛑 Delayed or Lost Deliveries

If your order has not arrived within the estimated delivery window, please:

  1. Check your tracking information first

  2. Contact the carrier if necessary

  3. Reach out to us at info@maavox.com for further assistance

We are happy to help resolve any delivery issues.

🏠 Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, reshipping costs are the responsibility of the customer.

✏️ Address Changes

Shipping address changes must be requested within 1 hour of placing your order by emailing info@maavox.com.

Once an order has shipped, address changes are no longer possible.

❌ Order Cancellations

Order cancellations must be requested within 1 hour of purchase by contacting info@maavox.com.

After this window, cancellations are not guaranteed. If the order has already shipped, a return request may be required after delivery.

💥 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

If eligible, we will arrange a replacement or refund at no additional cost.

📞 Contact Information

📧 Email: info@maavox.com
📍 Business Mailing Address:
656 Central Park Ave
Scarsdale, NY 10583
United States

🕒 Customer Service Hours:
24 hours a day, 7 days a week

We aim to respond to all inquiries within 24 hours.